"where is my money?? tried to deposit 200 USDC and it says failed" There is a transaction hash, so start in the reader.
3
open tickets
3
over target
46m
median first reply
Time back, an estimate
About 6 hours a week back
An estimate from your own last four weeks: about 62 tickets a week came with a transaction hash, and the reader saves about 6 minutes of explorer digging on each, by your own timing. Writing and sending replies still takes your time, and it should.
Tickets with a hashMedian first reply, minutes
The two lines on every replyWe will never message you first, and we will never ask for your seed phrase or private key. If someone does, it is not us.
same as the call center. calm voice, oldest first, never guess.
Recent
Overnight: 6 tickets from 4 channels, 4 with a transaction hash
07:58
Replied to 31 tickets, median first reply 46 minutes
Yesterday 17:40
Fake support DM reported in Discord, safety macro sent
Yesterday 11:15
Simulated in this demo: no real tickets, emails or chain lookups.